Store policies

Privacy Policy

Effective date: 2026-10-30

Vale Studio ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices available to you when you visit our storefront or place an order.

Information we collect

We collect information you provide directly, including your name, email address, shipping and billing address, telephone number, order contents, and payment status. Payment card details are processed by our payment providers; we do not store full card numbers or security codes on our servers. We also collect device, browser, IP address, referral, and usage information automatically when you browse the store.

How we use information

We use personal information to process and deliver orders, communicate about purchases, provide customer support, prevent fraud, maintain security, improve our products and storefront, comply with legal obligations, and—where permitted—send marketing communications you have requested. We rely on performance of a contract, legitimate interests, consent, and legal obligations as applicable.

Sharing and international transfers

We share information with service providers that help us operate the store, including payment processors, hosting, logistics, analytics, email, and fraud-prevention providers. These providers receive only the information needed to perform their services and are required to protect it. Orders may be processed in countries other than your own; where required, we use appropriate safeguards for international transfers.

Retention and security

We retain order and transaction records for as long as needed to provide services, meet tax and accounting requirements, resolve disputes, and enforce agreements. We use reasonable technical and organizational safeguards, but no method of transmission or storage is completely secure.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to processing of your personal information, request a portable copy, withdraw consent, or exercise rights under laws such as the GDPR or CCPA/CPRA. You may also have the ri

Terms of Service

Effective date: 2026-10-30

These Terms of Service govern your access to and use of the Vale Studio website, products, and services. By browsing the store or placing an order, you agree to these Terms. If you do not agree, do not use the store.

Eligibility and account use

You must be at least the age of majority in your jurisdiction or use the store under the supervision of a parent or guardian. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for activity conducted through your account and for maintaining the confidentiality of account credentials.

Products and availability

We aim to describe products accurately, including colors, dimensions, materials, and included items. Images are illustrative and may vary slightly due to lighting, displays, or manufacturing batches. All products are subject to availability. We may limit quantities, refuse or cancel orders, or correct pricing or description errors before fulfillment; if an order is cancelled after payment, the amount charged for the affected item will be refunded.

Pricing, taxes, and payment

Prices are shown in the currency displayed at checkout and may change without notice. Shipping, duties, import taxes, and other destination charges may apply and are the customer's responsibility unless expressly stated otherwise. You authorize us and our payment providers to charge the payment method provided for the order total and applicable fees. Orders are not accepted until payment is authorized and confirmed.

Shipping, returns, and cancellations

Shipping estimates are not guarantees. Risk of loss passes according to the carrier and applicable law. Returns, refunds, and cancellations are governed by the Refund Policy, Shipping Policy, and Cancellation Policy published on this site, which form part of these Terms.

Intellectual property and acceptable use

All store content, branding, product photography, copy, design, and software are owned by or licensed to Vale Studio and are protected by intellectual-property laws. You may not copy, scrape, resell, reverse engineer, or use the content for commercial purposes without written permission. You may not us

Refund & Return Policy

Effective date: 2026-10-30

We want you to be satisfied with your purchase. You may request a return within 30 days of delivery, provided the item is unused, in its original condition, with all packaging, accessories, and documentation included. Items that are damaged, altered, washed, installed, or missing parts may not qualify.

To start a return, email support@vale-studio.com with your order number, the item, and the reason. Do not send an item back before receiving return instructions. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend a tracked service; we cannot refund items lost in return transit.

After inspection, approved refunds are issued to the original payment method. Please allow the payment provider's normal processing time. Original shipping charges, duties, and taxes are generally non-refundable unless required by law or the item was our error. Replacements may be offered when available.

Exceptions

For hygiene, safety, personalized, final-sale, digital, and perishable products, returns may be limited or unavailable as disclosed at purchase or required by law. If a product arrives damaged or defective, contact us within 7 days with photos and we will arrange a replacement or refund.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue. We reserve the right to provide transaction and delivery records in response to a payment dispute.

Shipping & Delivery Policy

Effective date: 2026-10-30

We ship to the destinations shown at checkout. Processing times are typically 1–3 business days after payment confirmation, excluding weekends and holidays. Delivery estimates are provided by the carrier and are not guarantees; customs, weather, peak periods, or address issues may cause delays.

Tracking

A tracking number is emailed when available. Tracking may take 24–72 hours to update after dispatch. If tracking has not moved for more than 7 business days, contact support@vale-studio.com and we will open an investigation with the carrier.

International orders, duties, and taxes

Cross-border orders may be subject to import duties, VAT, customs fees, or brokerage charges imposed by the destination country. These charges are the recipient's responsibility unless expressly included at checkout. We cannot guarantee delivery timelines once a parcel enters customs. Refused parcels may incur return shipping and handling charges, which may be deducted from any refund.

Incorrect addresses and lost parcels

Please verify your address before ordering. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, though we will help where possible. If a parcel is confirmed lost by the carrier, we will arrange a replacement or refund in accordance with the carrier's resolution and applicable law.

Cancellation Policy

Effective date: 2026-10-30

You may request cancellation before an order is dispatched. Contact support@vale-studio.com as soon as possible with your order number. We will attempt to stop fulfillment, but cancellation is not guaranteed once processing or carrier handoff has begun.

If cancellation is confirmed before dispatch, the order will be cancelled and the amount charged for the cancelled items will be refunded to the original payment method. Shipping charges may be refunded where the order has not shipped. If the order has already shipped, please use the return process in the Refund & Return Policy.

We may cancel an order when a product is unavailable, payment cannot be verified, pricing or listing errors occur, fraud is suspected, or fulfillment is prevented by circumstances outside our reasonable control. If we cancel after payment, we will refund the affected amount.

Cookie Policy

Effective date: 2026-10-30

Cookies and similar technologies help the store operate, remember your cart and preferences, measure performance, and improve your experience. Strictly necessary cookies support checkout, security, and core functionality. Analytics and marketing cookies are used only where permitted by applicable law and your choices.

Types of cookies

Essential cookies enable cart, checkout, fraud prevention, and session management. Preference cookies remember language, currency, and display choices. Analytics cookies help us understand aggregate traffic and improve the store. Advertising cookies, where used, may help measure campaigns and show relevant offers.

Managing cookies

You can control or delete cookies through your browser settings. Blocking essential cookies may prevent checkout or other features from working. Where a consent tool is displayed, you can change your choices through that tool. Third-party providers such as payment, analytics, and advertising partners may set cookies subject to their own policies.

Contact

Questions about cookies can be sent to support@vale-studio.com.

Acceptable Use Policy

Effective date: 2026-10-30

You may use this store only for lawful shopping and related personal use. You must not attempt to gain unauthorized access to the store, interfere with its operation, introduce malicious code, scrape or harvest data at scale, impersonate another person, submit fraudulent orders, abuse promotions, or use the store in violation of applicable law or third-party rights.

We may suspend, restrict, or cancel access or orders, and report suspected unlawful activity, where reasonably necessary to protect the store, customers, or others.

Intellectual Property Policy

Effective date: 2026-10-30

The Vale Studio name, logo, store design, photography, product descriptions, graphics, and other content are owned by or licensed to Vale Studio and are protected by copyright, trademark, and other laws. No license is granted except the limited right to view the store and purchase products for personal, non-commercial use.

If you believe content on this store infringes your rights, contact support@vale-studio.com with the work, the allegedly infringing material, your contact details, and a statement of good-faith belief. We will review valid notices and may remove or restrict access to material as appropriate.

Age Restriction

Effective date: 2026-10-30

This store is intended for adults who have reached the age of majority in their jurisdiction. By placing an order, you represent that you meet this requirement or are using the store with the involvement of a parent or legal guardian.

Certain products may carry additional age, safety, or handling requirements. Those requirements are shown on the product page or in the packaging. If you are unsure whether a product is suitable, contact support@vale-studio.com before ordering.

Product & Website Disclaimer

Effective date: 2026-10-30

Product descriptions, images, dimensions, and specifications are provided for general information. Colors may vary by display and lighting; handmade or naturally sourced materials may vary. Nothing on this store is medical, legal, financial, or professional advice, and product statements have not been evaluated by a regulatory authority unless expressly stated.

Always read labels, warnings, and instructions before use. Discontinue use and seek appropriate advice if you experience an adverse reaction. The store may contain links to third-party sites; we are not responsible for their content or practices. We may correct errors, update information, or change availability at any time.

Contact Us

Effective date: 2026-10-30

For order questions, returns, privacy requests, legal notices, or general support, contact Vale Studio at support@vale-studio.com. Please include your order number when writing about a purchase.

We aim to respond within 1–2 business days. Business hours and response times may vary during holidays or peak periods. This contact information is also the appropriate channel for privacy and intellectual-property notices.